A key part of the partnership has been the support provided by their primary EarnLearn contact, Lisa.

“Our primary contact, Lisa, has consistently provided high-quality engagement. She actively encourages apprentice progress and delivers clear, action-oriented guidelines for resolving any issues, significantly streamlining our internal management overhead.”

Arc Automation and Security also highlighted the seamless support provided during Lisa’s maternity leave, with Aroha stepping in to ensure continuity for both the apprentices and the business. 

“The transition during Lisa’s maternity leave, managed by Aroha, was seamless. This demonstrates excellent internal team coordination and process robustness within EarnLearn, ensuring zero disruption to our apprentices’ progression.”

Flexibility has also been a major factor in the success of the partnership. With teams often deployed early in the morning, EarnLearn has worked around operational schedules to ensure meetings and support remain practical and accessible.

“The EarnLearn team consistently exhibits outstanding operational flexibility. They readily accommodate our requirement for early morning catch-up meetings (prior to team deployment), which is crucial for maintaining our field operations schedule and ensuring consistent meeting attendance.”

Most importantly, Arc Automation and Security says the ongoing support provided by EarnLearn has had a positive impact on apprentice retention and development.